Frequently Asked Questions
Find here the answers to the questions most frequently asked by our customers. For any other questions, do not hesitate to contact us by email at the following address, contact@azureaparis.com or to fill out the form by clicking here .
What are your clothes made of?
Our t-shirts are 100% made from organic cotton . Our sweatshirts are made from 52% organic cotton and 48% recycled polyester , a choice that allows for an oversized fit while ensuring the sweater keeps its shape and fit. We carefully select each fabric to ensure comfort and quality while minimizing our ecological impact .
Do you have a limited edition collection?
Yes , with each new drop , we include a limited edition piece, produced in very small quantities , to offer a rare and exclusive creation.
How long does it take to receive my order?
Delivery times depend on your location.
As a general rule:
- Metropolitan France : 3 to 5 working days
- Europe : 5 to 7 working days
- International : 7 to 15 working days
You will receive a tracking number as soon as your order has been shipped. This number will allow you to follow the progress of your package in real time until its delivery.
Can I track my order online?
Yes , a tracking link will be sent to you as soon as your order is shipped . You can track your package directly on our website , in the Track my package section.
What happens if my order is delivered when I am away?
Your package will be delivered to your mailbox . If you receive a notification that your order has been delivered to your mailbox, we advise you to collect your package as soon as possible.
Are your clothes unisex?
Yes , all our clothes are designed to be unisex . Our modern and fitted cuts adapt to all body types , regardless of gender. We believe in inclusive and versatile fashion, where everyone can express their style freely .
Do you offer customization options for orders?
Of course !
You can add a personalized note to your order, and it's completely free . Your message will be beautifully written on a card and delicately sealed in a wax envelope . Whether it's a "Happy Birthday Clara" or an "I love you <3", it's the perfect touch to make your order even more special .
What payment methods are accepted?
All payments made on our site are secure . You can pay for your order using the following methods:
• Credit and debit cards
• VISA and Mastercard
• American Express
• Apple Pay
I made a mistake in my order and would like to change it. How do I proceed?
If your order has not yet been shipped , you may still have time to modify it. Please send us an email as soon as possible to contact@azureaparis.com
I am not satisfied with my order, what should I do?
You have 14 days to inform our customer service that you wish to exchange or return your order.
Please follow the procedure explained here .
How to wash clothes?
To preserve the quality of your clothes, machine wash them at 30°C with similar colours . Avoid using bleach and prefer air drying .
How to use a promo code?
You can enter your promotional code in the dedicated field at the time of payment to benefit from its reduction .